Kurb · United States
Cancellation Policy
Effective 2026-09-07
Your booking policy
A listing can use Flexible, Moderate or Strict cancellation. Moderate is the default. The policy is saved with the reservation, so later listing changes do not change that booking’s policy. The app shows your refund quote before you confirm cancellation.
15-minute grace period
Cancel within 15 minutes after booking for a 100% refund, provided the reservation has not started.
Flexible
Before the grace period ends, the grace rule applies. Otherwise, cancel at least 1 hour before the start for a 100% refund, or less than 1 hour before the start for a 50% refund.
Moderate
After the grace period, cancel at least 24 hours before the start for a 100% refund; from 1 hour to less than 24 hours before the start for a 50% refund; or less than 1 hour before the start for no automatic refund.
Strict
After the grace period, cancel at least 48 hours before the start for a 100% refund; from 24 hours to less than 48 hours before the start for a 50% refund; or less than 24 hours before the start for no automatic refund.
Host cancellations and refund amounts
Host cancellations receive a 100% refund. Refund percentages apply to the reservation total, including the Kurb service fee, and are rounded to the nearest cent. A refund is not a guarantee of replacement parking. Payment-provider and bank processing can delay the appearance of funds.
After parking starts or when something goes wrong
Self-service cancellation is unavailable after the reservation starts. If you cannot access the space, believe it is unsafe or materially different from the listing, or want a refund reviewed, use booking support or contact support@parkkurb.com. Provide relevant details and evidence. Reviews are case-specific; an early departure or no-show does not automatically create a refund.