Kurb · United States
Parking & Overstay Policy
Effective 2026-09-28
Departure and turnover
Leave by your booked end time. Extensions require successful payment before your booking ends and are subject to availability. A mandatory 15-minute turnover buffer protects the next guest; it does not extend your parking time. Hosts may report a vehicle immediately after the booked end.
Reviewed extra-time fees
For bookings accepting overstay-2x-minute-v1, verified extra time is charged at twice the booked hourly rate, prorated by minute including fractional minutes, with the subtotal rounded once to cents. A 5% guest fee is added; a separate 5% host fee is deducted from the subtotal. There is no additional flat fine. Paid extension time is not charged again. Host-blocked exits or verified app errors may be waived after review. A clock or report alone never triggers a charge.
Notice, disputes and collection
An itemized assessment and relevant evidence summary are provided with 72 hours to dispute before collection. A dispute pauses collection for review, and an upheld or revised assessment receives a new notice period. Where you explicitly authorized payment-method reuse at booking, an undisputed assessment up to $100 may be collected from that method. Otherwise, including all amounts over $100, guest-confirmed payment is required. New terms are not applied retroactively to bookings without agreement.
Appeals and refunds
Appeal through the app within 14 days after payment. Contact support for exceptional circumstances afterward. These windows do not restrict bank dispute rights or non-waivable legal rights. Hosts receive earnings only from successfully collected funds. A payment dispute never prevents confirmation that a space is clear.
Possible lawful towing
Vehicles remaining without authorization may be subject to lawful towing under applicable law and property rules. A report, timer or this policy does not independently authorize towing. Contact the guest and support to resolve ordinary overstays first. Kurb does not automatically dispatch towing or guarantee it can authorize or prevent a property owner’s actions.
Support and evidence
Report through the reservation or contact support@parkkurb.com. Only submit relevant evidence, and do not take photos when unsafe. Support reviews claimed and observed times separately. Private operator notes and unrelated personal information are not shared with the other participant.